Step 3: Implement feedback surveys to capture user experiences. Create online surveys, forms or questionnaires to capture detailed feedback from pilot users. Include open-ended questions about overall experience, system performance, compatibility issues, feature impressions and potential frustrations. Quantitative data can miss subjective insights that such surveys illuminate. Compile feedback in a report to drive improvements.
Step 4: Monitor performance with real-time metrics. Complement subjective user feedback with objective performance data. Use monitoring tools to track metrics such as CPU use, memory utilization, boot time and network bandwidth, for example. Compare before-and-after data to quantify the impact of migrating to Windows 11. Let hard metrics identify underperforming areas.
The testing and pilot phase provides invaluable insights from subjective feedback and objective data. Use this dry run to refine your training, upgrades, rollout pacing and communication strategy. Thorough testing is crucial for unveiling and addressing pain points before full production deployment.
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Make Sure End Users Are Well Trained on Windows 11
Transitioning to a new operating system can be disorienting for end users. The human element is often the most unpredictable variable in any migration; addressing it proactively can make the difference between success and failure.
Step 1: Develop bite-sized training modules for new features. Identify the top five interface changes or new features that will most impact your users’ daily workflows. Create condensed e-learning modules focused specifically on these areas. Short videos enable users to digest changes in a nondisruptive way.
Step 2: Implement a multichannel communication plan. Develop a timeline for consistent communications via email, intranet, meetings and more. Share weekly updates highlighting changes, new features and migration status. Use internal platforms for real-time updates. Ongoing communication prevents surprises and keeps users informed.
Step 3: Survey users for feedback on training. Send post-training surveys to gauge effectiveness and identify gaps. Well-designed questionnaires and forms provide actionable insights into areas where training may have missed the mark. User feedback ensures continuous improvement.
Step 4: Proactively expand help desk capabilities. Prepare for an influx of user tickets by expanding help desk capabilities ahead of migration. Create FAQ resources covering common post-migration issues users may face. Set up dedicated queues and assign more Level 1 resources. Anticipate needs rather than reacting to them.
With Microsoft’s end-of-life clock ticking down on Windows 10, the time to prepare is now. Follow the steps outlined here to assess, test, train and optimize to seize Windows 11’s security and productivity benefits.
