Freeing Up Senior Care Staff Time to Spend with Residents
Spurred by a large grant from the widow of a former resident, RiverSpring Living in the New York City metro area has aggressively pursued technologies, including food service robots, new clinical systems and even an AI-powered hand-washing system that gamifies hygiene.
“We started embracing using technology to fill the gaps, help us be more efficient and make the workforce more eager to want to work for our organization,” says CIO David Finkelstein. The organization serves about 18,000 New Yorkers between its home care arm, its managed long-term care plans and its nursing home, assisted living and housing facilities.
In RiverSpring Living’s gym, a ceiling-mounted robot called ZeroG helps recovering seniors to learn to walk again. The robot’s harness supports up to 60 percent of a resident’s body weight, helping them to move more freely. If the system senses that a resident is likely to fall, it will add more tension to keep them upright.
“It really allows us to push the residents faster and harder to get rehabilitated,” Finkelstein says. “We used to need two staff members to hold a resident, but now we only need one to observe, and the other can work with other residents.”
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Another robot, called Pepper, uses facial recognition to greet residents by name, and it participates in group activities such as singing and dancing. RiverSpring is also implementing a remote ordering system at its dining hall, where residents and attendants can order food from a tableside Apple iPad device; a service robot called Servi Plus brings the food out and buses tables after meals. This way, staff can stay with residents rather than making trips between the kitchen and the dining room.
Additionally, RiverSpring is investing in resident-facing systems that improve care while also streamlining employees’ jobs. Using a new nurse call system with detailed reporting, for instance, RiverSpring has reduced the average call response time to under two minutes. A different system measures multiple vital signs at once and automatically enters resident data into their medical records, and another uses infrared to help clinicians find veins for IV and blood draws.
“That system only costs a couple thousand dollars, and it helps reduce stress for residents and save time for nurses,” Finkelstein says. “Now we don’t have to send residents out to the hospital to have their blood drawn, and we’ve freed up at least four to five hours a week for every nurse.”
Managing Access to Protect Senior Care Data
With the majority of senior care facilities relying on at least some level of help from temporary workers, cybersecurity and identity and access management tools are of paramount importance, says Jennifer Griveas, vice president and chief legal officer for Ohio-based Eliza Jennings Senior Care Network.
“Access management is always a big deal when it comes to protecting private data,” Griveas says. “The risk with external workers is that there are more people that might have access. If someone is no longer working for you, they no longer have any reason or right to access protected health information connected to your patients. When we have open access and active passwords that would allow someone to still get into a system, it sets up the potential to have someone touching your data who shouldn’t be.”
The solution here is often more a matter of best practices and policies than specific technologies, adds Michael Gray, vice president of IT.
“One of the most common problems is that people share credentials at some organizations,” he says. “A temporary person walks in, and they either use someone else’s credentials or there’s a set of generic credentials that they are using, which is also bad.”
