Study: Consumer satisfaction varies with telehealth offerings
The J.D. Power 2024 U.S. Telehealth Satisfaction Study released on Thursday shows a slight decrease, down 1% from last year, in patient satisfaction with direct-to-consumer telehealth providers and a substantial increase, up 18%, in satisfaction with payer-provided telehealth offerings. The study, based on 4,070 healthcare consumers’ responses within the past 12 months, measures patients’ satisfaction […]