The challenge: Cumbersome login processes for clinical applications took too long
Harrogate and District NHS Foundation Trust is planning to move to a full EPR system for the whole organisation, but currently provides care using a mix of legacy best of breed systems which have been acquired and implemented over time.
In this environment, staff had to log in and out of multiple systems during their shift with the need for multiple user IDs and passwords.
For example, accessing NHS Spine-enabled applications was a lengthy process. Clinicians had to go through the authentication process each time they needed access which could be several times per patient interaction.
These wasted seconds per login soon added up over a shift to become a significant administrative burden reducing the amount of time available to provide face-to-face care for patients.
The inefficiencies caused staff unnecessary frustration and stress that they were hampered in doing their jobs to the best of their ability.
The solution: Imprivata Enterprise Access Management provides the same streamlined user experience on all devices deployed
Imprivata Enterprise Access Management (formerly Imprivata OneSign) was selected to provide simple and secure access to all clinical systems, and was rapidly deployed throughout the whole of the organisation.
The fast and easy single sign-on (SSO) process was immediately accepted by clinicians who rapidly recognised the positive impact to their clinical workflows and ability to provide high quality patient care. The intuitive nature of the solution meant minimal training was needed to get staff up and running very quickly.
The solution is now used by over 2,500 active users, accessing 32 different patient systems and web-based applications through their Imprivata login, on 1,300 devices deployed across the Trust.
The Imprivata solution enables the same fast, badge-tap access for clinicians via desktops, workstations on wheels (WOWs), and mobile devices, simplifying access throughout the different steps of clinical workflows.
This delivers an easy working environment and smooth processes which helps in reducing workloads and stress levels.
The average registered nurse has saved between 15 and 30 minutes per 12-hour shift by simply not having to keep inputting their credentials each time they access patient information.
In addition, Harrogate and District NHS Foundation Trust now has the flexibility to introduce new devices and evolve clinical workflows, future-proofing their processes.
The results: Badge-tap access provides the foundation for Trust-wide roll out of the new EPR
Andy Williams, Interim Chief Digital Officer, said: “The feedback we’ve received from senior clinicians at board meetings is that their colleagues enjoy using the solution and there has been a massive reduction in frustration levels.”
The implementation of Imprivata Enterprise Access Management has provided a solid technology foundation as a stepping stone to the implementation of an organisation-wide EPR in the near future.
The success of the project has built up a wealth of goodwill and trust among the clinical user community which will provide momentum as the Trust takes the next steps.
The acceptance of the Imprivata solution has helped improve security and auditability, and users are no longer bypassing security requirements due to frustration.
There is no need for staying logged in to systems, sharing passwords via sticky notes stuck on monitors, or leaving smartcards in workstations.
This enhances security and patient data privacy, and delivers accurate audit trails of who has provided what care to which patient.
Simon Brazier, Chief Clinical Digital Officer, (Nursing, Midwifery and AHPs) Harrogate and District NHS Foundation Trust, said: “The new solution has been a hit with clinicians as it has transformed workflows.
We’ve had lots of positive feedback at not having to remember loads of passwords all the time. It’s saving significant time throughout the day and enables frontline staff to focus on patient care.”
Andy Williams, Interim Chief Digital Officer, Harrogate and District NHS Foundation Trust, added: “Imprivata has an absolutely industry-leading solution. It is the hands down winner on both solution and service.”
Looking to the future
The next step in the plan is for the Trust to implement a full integrated EPR across the whole organisation.
The implementation of Imprivata Enterprise Access Management has provided a well-accepted foundation and it is intended that the use of the solution will be extended to provide simple access to the new EPR throughout the Trust.
For more information visit: https://www.imprivata.com/uk/resources/success-stories/harrogate-and-district-nhs-foundation-trust-improves-clinical-workflow
